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REPORT

Annual Report 2021

You can read about our progress, performance and plans in our 2021 Annual Report.

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We are an international healthcare company. Our purpose is helping people live longer, healthier, happier lives and making a better world

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Across the world, our people have pulled together to achieve extraordinary things, truly living our values.
Roger Davis, Group Chairman
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Highlights and Recognitions

New global 3x6 Strategy driving growth through transformation
18%
Insurance customer growth across our markets
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Launched an internal engagement platform, connecting our 84,000 people globally
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Employee engagement scored 78 out of 100 in our People Pulse survey
Delivered our first Global Hackathon on data-driven solutions
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Supported the ‘Ride for their Lives’ health workers campaign ahead of COP26
Delivered our first eco-Disruptive global talent and innovation programme
Launched our Digital Skills Academy, building digital skills and literacy
Launched our digital health proposition, Blua, in Australia, as part of global rollout
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Announced our ambition to become a net zero business by 2040
In Spain, we launched a carbon footprint feature in our customer app, which informs them about net emissions avoided when digital services are chosen
BGUK ranked third in the Inclusive Companies Top 50 UK employers

Key Numbers

£12.9bn
Revenue
+8% at CER, 2020: £12.0bn
+6% at AER 2020: £12.1bn
£423m
Statutory profit before tax
+7% at AER, 2020: £396M
£907m
Net cash generated from operating activities
-32% at AER, 2020: £1,336m
£405m
Underlying profit
+14% at CER, 2020: £354m
+8% at AER, 2020: £374m
179%
Solvency II capital coverage ratio
2020: 160%
Annual Report & Accounts 2021

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Annual Report & Accounts 2021
Annual Report & Accounts 2021
Annual Report & Accounts 2021

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The strategic report

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The stratewgic report
The strategic report
The stratewgic report

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The governance report

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The governance report
The governance report
The governance report

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The strategy in action section

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The strategy in action section
The strategy in action section
The strategy in action section

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